Appointment Information .
 
In order to maximize your visit, please arrive 10-15 minutes prior to your appointment. If you are running late, we will do our best to accommodate you for the full length of your allotted time, schedule permitting. Otherwise, we regret your treatment will still have to end on time, so as not to delay the next guest. Appointments cut short, due to late arrival, are payable in full. A credit card or Gift Certificate will be required, to secure your reservation.

back to top

_____________________________________________________________________________________________________

On Your First Visit

You will be asked to fill out a brief intake form containing general health information, allowing us to provide you with the safest, most appropriate treatments. All information you provide is completely confidential.

As a wellness center, a detailed assessment, along with specific suggestions and recommendations for your care, may also be provided by us, during your initial or subsequent visits, to optimize your results and benefit of treatments.

back to top

_____________________________________________________________________________________________________

Valuables & Jewelry
 
Please secure your personal belongings prior to, and after, your treatment. Whenever possible, please leave jewelry at home. We cannot be responsible for personal items left behind, although we will always do our best to locate and hold your items for you.

back to top

_____________________________________________________________________________________________________

Cancellation & No-Show Policy

Making an appointment with one of our professionals allows us

to reserve time and space for your exclusive care. For this reason, there is a 50% fee charged for same day cancellations and we reserve the right to charge your Credit Card or Gift Certifiacte100% of appointment value in the event of a no show. A credit card or Gift Certificate is required to secure your appointment.  To avoid being charged, please contact us no later than the day before your appointment if you need to cancel or make a change and we will be happy to assist you.

back to top

_____________________________________________________________________________________________________

Cancellations for Groups

For group bookings of 3 or more, we require 48 hours notice for changes or cancellations, along with a 50% deposit for all services reserved by group. A credit card provided at the time of the appointment will secure group reservations. The credit card or Gift Certificate holder agrees to be responsible for any cancellation fees incurred by him or herself, or any member of the group.

back to top

_____________________________________________________________________________________________________ 

Gift Certificates

Our gift certificates have a 6months expiration date and are fully transferable within that 6 month period.  They are non-refundable.  Gift cards are not redeemable for cash, but may be used towards services. We offer gift certificates for all of our services and hope you will think of your friends and loved ones for this wonderful gift.  We will be more than happy to mail a gift card to you or the recipient for an additional $3.95

back to top

_____________________________________________________________________________________________________

Gratuities

Gratuities comprise an important portion of your service provider's income, and it is a nice way to say “thank you” for personalized attention. For non-medical treatments, a range of 15-20% is customary.. A 15% Gratuity will be added to any service of $175 dollars or more.

back to top

_____________________________________________________________________________________________________

Payment

We accept MasterCard and Visa.   Personal checks will be accepted with 2 forms of Identification.  We also accept   Sacred Element,  Natural Elements and  Spa finder gift certificates which have not reached their expiration date. We do not issue refunds for remaining balances on Gift Certificates or gift checks. 

back to top

_____________________________________________________________________________________________________

Prices

Our services and prices are subject to change without prior notice on our website or printed materials.

back to top

_____________________________________________________________________________________________________

Points & Rewards Program

Your personal recommendation to someone you know is the best compliment Natural Elements Spa could receive, so we have decided to reward you when you do so…

When you refer a new customer you will receive 5,000 points towards any spa service. Please Note: The referral points are given when the individual you referred has come in for a service with us.  The service must be checked out for the referrer to receive their rewards points.

Another form of compliment to us occurs when you come out of a wonderful service and decided you just must make that a part of your calendar appointments…

When you pre-book your next service (of the same type) at checkout you will receive 2,000 points towards any spa service.  Please Note: The prebook reward points are given if you book a service of the same type on the same day as the initial service is rendered.

1,000 points equals $1.00 off

Rewards Points are equivalent to dollar amounts and can be accumulated and applied whenever the customer wishes between July 12, 2007 and March 31, 2008.  This Program is subject to cancellation or alteration at the discretion of Natural Elements Spa management.

back to top

_____________________________________________________________________________________________________

Series Information

Series rates are available for some of our services. Please call us at (757) 436-1141 for further information. Series rates cannot be combined with any other discounts. Series sessions are for the exclusive use of the series holder and may not be shared. Series sessions cannot be used for gift certificate purchases. All series packages have 12-month expirations from the date of purchase, unless otherwise noted. Refund requests will be honored at a pro-rated basis, based on the full, non-packaged price of sessions already redeemed.

back to top

_____________________________________________________________________________________________________
 

Service Times and Durations

All quoted service durations are approximate. Some services may vary by 15-20 min depending upon both the therapist and the client. As well as the service being performed, the condition of your skin or customization of the service.

back to top

_____________________________________________________________________________________________________

Quality Service

Our goal is to provide excellent service in a relaxing and healing environment if for any reason you are dissatisfied with your service, we encourage you to let us know.  We would appreciate the opportunity to correct the situation to the best of our ability.  We are dedicated to the service of our clients and we are continually seeking ways to better serve you.

back to top

_____________________________________________________________________________________________________

Inclement Weather

Please call the spa before you leave home in order to receive information regarding late opening, closings, or travel conditions.

back to top

_____________________________________________________________________________________________________

Hours of Operation

_____________________________________________________________________________________________________ 

Spa Hours
               Monday OFF   Tuesday 10-8pm   Wednesday 10-8pm  Thursday 10-8pm  Friday 10-8pm

               Saturday 9-5pm

               Sunday 11-3pm

back to top

_____________________________________________________________________________________________________

Directions

From Norfolk

Take I-264 East and take I-64 East towards Chesapeake/Suffolk.
Take exit 290 (Battlefield Blvd. South). Continue on Battlefield Blvd. and make a right on Byron St.. You will see a Lowe's and a Sonic. We are less than an 1/8 of a mile on your left.

From Virginia Beach

Take I-264 West and take I-64 East towards Chesapeake/Suffolk.
Take exit 290 (Battlefield Blvd. South). Continue on Battlefield Blvd. and make a right on Byron St.. You will see a Lowe's and a Sonic. We are less than an 1/8 of a mile on your left.

_____________________________________________________________________________________________________

Top