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Appointment
Information |
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In order to maximize your
visit, please arrive 10-15 minutes prior to your
appointment. If you are running late, we will do our
best to accommodate you for the full length of your
allotted time, schedule permitting. Otherwise, we regret
your treatment will still have to end on time, so as not
to delay the next guest. Appointments cut short due to
late arrival are payable in full. |
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A credit card or Gift
Certificate will be required to secure your reservation.
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On Your
First Visit |
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You will be asked to fill
out a brief intake form containing general health
information, allowing us to provide you with the safest,
most appropriate treatments. All information you provide
is completely confidential. |
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A detailed assessment,
along with specific suggestions and recommendations for
your care, may also be provided by us during your
initial or subsequent visits to optimize your results
and benefit of treatments. |
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Valuables
& Jewelry |
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Please secure your
personal belongings prior to and after your treatment.
Whenever possible, please leave jewelry at home. |
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We cannot be responsible
for personal items left behind, although we will always
do our best to locate and hold your items for you.
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Cancellation
& No-Show Policy |
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Making an appointment with
one of our professionals allows us to reserve time and
space for your exclusive care. |
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For this reason, there is
a 50% fee charged for same day cancellations and we
reserve the right to charge your Credit Card or Gift
Certifiacte100% of appointment value in the event of a
no show. |
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A credit card or Gift
Certificate is required to secure your appointment.
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To avoid being charged,
please contact us no later than 24 hours before your
appointment; if you need to cancel or make a change, we
will be happy to assist you. |
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Gift Certificates |
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Our gift certificates have
a 1 year expiration date and are fully transferable
within that 1 year period. They are non-refundable. Gift
cards are not redeemable for cash, but may be used
towards services. |
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We offer gift certificates
for all of our services and hope you will think of your
friends and loved ones for this wonderful gift. |
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We will be more than happy
to mail a gift card to you or the recipient for an
additional $3.95. |
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Gratuities |
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Gratuities comprise an
important portion of your service provider's income, and
it is a nice way to say “thank you” for personalized
attention. For non-medical treatments, a range of 15-20%
is customary. |
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A 15% Gratuity will be added
to any service of $175 dollars or more. |
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Payment |
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We accept MasterCard and
Visa. |
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Personal checks will be
accepted with 2 forms of Identification. |
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We also accept Natural
Element, Natural Elements and Spa Finder gift
certificates which have not reached their expiration
date. |
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We do not issue refunds
for remaining balances on Gift Certificates or gift
checks. |
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Prices |
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Our services and prices
are subject to change without prior notice on our
website or printed materials. |
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Points &
Rewards Program |
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Your personal
recommendation to someone you know is the best
compliment Natural Elements could receive, so we have
decided to reward you when you do so. When you refer a
new customer you will receive 5,000 points towards any
spa service. |
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- Please Note: The
referral points are given when the individual you
referred has come in for a service with us.
The service must be checked out for the referrer to
receive their rewards points.
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Another form of compliment
to us occurs when you come out of a wonderful service
and decided you just must make that a part of your
calendar appointments. When you pre-book your next
service (of the same type) at checkout you
will receive 2,000 points towards any spa service.
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- Please Note: The
pre-book reward points are given if you book a
service of the same type on the same day as
the initial service is rendered.
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1,000 points equals $1.00
off |
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Rewards Points are
equivalent to dollar amounts and can be accumulated and
applied whenever the customer wishes between July 12,
2007 and March 31, 2008. |
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- This Program is
subject to cancellation or alteration at the
discretion of Natural Elements management.
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Series
Information |
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Series rates are available
for some of our services. Please call us at (757)
436-1141 for further information. |
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Series rates cannot be
combined with any other discounts. Series sessions are
for the exclusive use of the series holder and may not
be shared. Series sessions cannot be used for gift
certificate purchases. |
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All series packages have
12-month expirations from the date of purchase, unless
otherwise noted. Refund requests will be honored at a
pro-rated basis, based on the full, non-packaged price
of sessions already redeemed. |
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Service
Times and Durations |
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All quoted service
durations are approximate. Some services may vary by
15-20 min depending upon both the therapist and the
client, as well as the service being performed, the
condition of your skin or customization of the service. |
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Quality
Service |
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Our goal is to provide
excellent service in a relaxing and healing environment.
If for any reason you are dissatisfied with your
service, we encourage you to let us know. We would
appreciate the opportunity to correct the situation to
the best of our ability. We are dedicated to the service
of our clients and we are continually seeking ways to
better serve you. |
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Inclement
Weather |
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Please call the spa before
you leave home in order to receive information regarding
late opening, closings, or travel conditions. |
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Hours of Operation |
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Monday OFF
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Tuesday 10-5pm -(Summer
Hours) |
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Wednesday 10-8pm - Thursday 10-8pm
- Friday 10-8pm |
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Saturday 9-5pm |
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Sunday 11-3pm |
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Directions to:
Natural
Elements Spa
717 Eden Way North
Suite 612
Chesapeake VA 23320
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Take I-264 East and take
I-64 East towards Chesapeake/Suffolk. Take exit 289B
(Greenbrier Pkwy. South). Continue on Greenbrier Pkwy
and make a right on Eden Way North (the third traffic
light from the highway).Follow this to the first traffic
light and take a LEFT into Towne Place at Greenbrier.
Stay to the Right and follow the road around into the
main parking area at which point you will go straight
down toward the Hyatt Place (currently being built) and
our space in on the Right. |
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From Virginia Beach |
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Take I-264 West and take
I-64 East towards Chesapeake/Suffolk. Take exit 289B
(Greenbrier Pkwy. South). Continue on Greenbrier Pkwy
and make a right on Eden Way North (the third traffic
light from the highway). Follow this to the first traffic
light and take a LEFT into Towne Place at Greenbrier.
Stay to the Right and follow the road around into the
main parking area at which point you will go straight
down toward the Hyatt Place (currently being built) and
our space in on the Right. |
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